Arbvie

Yes – and that’s exactly who we built it for. The app is designed so that park managers, arborists, and community teams can start using it right away, with no IT background or special training required. Clear layouts and logical menus make it easy to get the hang of in minutes. Tree registration, treatment logs, and reports are all tailored to day-to-day fieldwork. If you ever get stuck, in-app guidance and email support are there to help.

Yes. Protecting your data is a priority: we use encrypted storage and secure data transfer, in line with industry standards. Access is controlled by permissions, so only people you authorise can view or edit your data. With regular backups and a reliable infrastructure, your tree inventory and treatment records stay safe for the long term.

Yes. In the right plan, you can export your tree data to Excel or PDF at any time – for a single project or your full inventory. There’s no lock-in: if you ever switch to another tool, you can keep working with your exported files. Excel export is especially useful for reports, municipal submissions, or your own analysis.

Yes. You can invite multiple team members to a project and control who does what using roles (admin, editor, viewer, commenter). Project limits – trees, team size – come from the owner’s plan: team members can be on the Free plan and work within those limits. Features (e.g. Excel export, dictation, document upload, adjustable image quality, public reports) depend on each user’s own plan – so someone on Free cannot use dictation or upload documents, even in an Expert owner’s project.

Two things are worth separating. Limits that apply to the project – how many projects the owner can create, how many trees and team members per project – are set by the project owner’s plan. Team members do not need to be on the same or higher plan for this. Features (Excel export, dictation, document upload, adjustable image quality, publish map view, public reports, custom development, etc.) depend on each user’s own plan: e.g. on the Free plan, dictation and document upload are not available, even in an Expert owner’s project.

Not for project limits (trees, team size). The owner can be on a higher plan; team members can stay on Free and use the project within the limits set by the owner. For features, each user’s own plan counts: dictation, document upload, Excel export, image quality settings, etc. are only available if that user’s plan includes them. So someone on Free will not be able to use dictation or upload documents, even if the project owner is on Expert.

Owner (creates the project, invites members, manages permissions, can delete – limits that apply to the project, e.g. trees and team size, are set by their plan), Admin (administrative tasks), Editor (can edit trees and data), Commenter (can comment), Viewer (view only). These roles are the same for all plans. Features (dictation, upload, etc.) still depend on each user’s own plan.

From the owner's perspective: • Free: 1 project, 25 trees/project, 2 team members. • Basic: 3 projects, 50 trees, 4 team members. • Expert: 10 projects, 100 trees, 8 team members, Excel export, dictation. • Enterprise: 100 projects, 500 trees, 10 team members, public reports, custom development. Project limits come from the owner’s plan; features (dictation, document upload, etc.) depend on each user’s own plan.

Yes. The app is fully responsive and works the same on tablets and smartphones as in a desktop browser. You can update tree data, log treatments, or check the map in the field – no separate app to install. Everything in one place, wherever you are.

Your data is not lost. Before you cancel, you can export all your tree data and treatment logs to Excel or PDF at any time, so you always keep a full copy. After cancellation, we handle data according to our retention policy; we’ll explain the details during the cancellation process. We don’t lock you in: you can keep working with your exported files.

Every user gets email support: we respond quickly to questions, technical issues, or how-to requests. Expert and Enterprise plans also include priority support with faster response times, so you’re not on your own with larger projects or rollouts. In-app help and guides are there for day-to-day use as well.